INBOUND CONTACT CENTRE

Make it more than customer support

Provide immediate, helpful service for customers every time.

More powerful, less complicated

Agents answering and routing customer calls with RingCentral Contact Center

Skills-based routing

Connect customers with the right agents and solve their problems the first time—no matter where they are.

Optimize agent schedules to minimize downtime and prevent long hold times for customers.

Agent management

Optimise agent schedules to minimise downtime and prevent long hold times for customers.

Improve sales and service with real-time reports, agent monitoring, and in-depth customer surveys.

Real-time insights

Improve sales and service with real-time reports, agent monitoring, and in-depth customer surveys.

Free your agents to work from anywhere

Better customer service starts here

Get omnichannel flexibility

Connect your contact centre agents with customers on their channels of choice—and not just by phone.

Connect your corporate directory
Enable agents to collaborate with back-office experts through a shared directory with presence indication.

Set up intelligent routing

Deliver a smarter customer experience through AI, skills-based routing, and actionable analytics.
Add self-service options

Automated IVR and robust resource centres let customers help themselves without agent intervention.

Access supervisor tools
Course-correct agent behaviors through whisper coaching, silent monitoring, and barge-in functionality.
Integrate your favorite tools
Integrate your favorite business intelligence apps to enhance and customise your workflows.

CRM INTEGRATIONS

More context, easy personalisation
Arm agents with CRM information to help them quickly identify the right solution and provide more personalised service to every customer.
WORKFORCE OPTIMISATION
Keep agents engaged and productive
Power agent performance with quality management, screen recording, and speech and text analytics. Minimise downtime and reduce costs with powerful forecasting and adherence measurements.
REPORTS AND DASHBOARDS
Get instant performance snapshots
Make business-critical decisions based on customisable and visual reports. Plus, access real-time and historical dashboards to make adjustments on the fly.

RingCentral is easier for users and admins—it’s a better experience for everyone.

Stumptown Coffee Roasters
Easy-to-use solutions, hard-to-forget experiences
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