DIGITAL CUSTOMER SERVICE

The future of service is digital

Deliver a more personal touch through the web, social media, and messaging apps.

Make it easy for customers to get help anytime, anywhere

Collaborate anywhere from one virtual workspace

Support on every channel

Whether customers reach out on Facebook, Twitter, Email, Chat, or any other digital channel, manage all your responses in one place.

Easy file sharing from tools like Google Drive

Set up smarter routing

Use artificial intelligence and machine learning to analyse incoming messages so you can filter, categorise, and route them to the right agent every time. Join and host meetings with a click from your browser or the RingCentral app—it’s that easy.

Team collaboration tool with built-in task management

Put your data to work

Identify ambassadors and detractors and boost sales with analytics that track volume, activity, and quality across every interaction.

Message and meet, in a single app

Be ready for the next era of service

RingCentral Engage Digital unifies all your digital conversations. Diversify your customer communications strategy with digital channels like WhatsApp, Facebook, Twitter, Chat, Instagram, Apple Business Chat and more.

All your digital interactions. All in one place.

Everything you need to resolve issues faster
Merge digital identities
Automatically detect and merge customer profiles across different digital channels.
Set up smarter routing

Send messages to the right agent based on message content and agent skill set.

Manage approvals and transfers
Let agents ask for approval when responding to inquiries, or transfer the conversation to another agent.

Respond faster with chatbots

Reply instantly to simple questions with chatbots and seamlessly hand off to agents if a conversation gets more complex.
Drive agent performance
Help agents grow and perform better with dual listening for easy coaching and analytics tracking for key KPIs.
Integrate your favorite tools
Connect and embed your support history by integrating your CRM to enhance them with valuable data.

Better customer relationships are a click away

SOCIAL MEDIA

Never miss an opportunity to connect

Deflect inbound calls and prioritise digital customer experiences on social platforms to stay in touch with buyers and fans. Slash response times on social channels and process large volumes of interactions easily.
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MESSAGING APPS

Make it as easy as messaging a friend

Give customers the opportunity to interact with your brand the way they do with their friends and family—through messaging applications like WhatsApp, Apple Business Chat, and Facebook Messenger, as well as in-app messaging on any iOS® or Android™ device.
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LIVE CHAT

Have better real-time conversations

With live chat, web visitors can start a chat or you can trigger a session using behavioral cues. Integrate with chatbots to automate responses to simple questions or gather information to pass to an agent. It’s a fast and friendly way to offer help—while increasing resolution speed.
Create unforgettable customer experiences, every time
RESPOND FASTER
+32%
shorter response time
GET MORE DONE
+18%
gain in productivity
BOOST CSAT
92%
first-contact resolution

Digital channels represent the next paradigm of customer interactions. They’re a game-changer.

AXA Switzerland
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Office anywhere mobile image
Go digital. Use chatbots. Save on support costs.
Seriously, It's that easy.
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A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290.
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